Terms & Conditions
TERMS AND CONDITIONS
Thank you for visiting
the online store offering of Doubleu brand, being sold through an extensive
network operating throughout India and abroad and enjoying a high level of
reputation for the quality of its products, services and customer
satisfaction and manufactured by Doubleu India Pvt. Ltd. at
www.doubleubag.in(“Website”). Your visit to this Website is subject to these
Terms and Conditions and our Privacy Policy available here on this website.
Please read these Terms and Conditions ("Terms",
"Terms and Conditions") carefully before using the www.doubleubag.in website (the "Service") operated by Doubleu India Pvt. Ltd.
("us", "we", or "our").
Your access to and use of the Service is conditioned on your
acceptance of and compliance with these Terms. These Terms apply to all
visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the terms then you may not access the
Service.
USE
OF SITE
Doubleu
grants you a limited license to access and make personal use of the site and
the service. This license does not include any downloading or copying of
account information for the benefit of another vendor or any other third party;
caching, unauthorized hypertext links to the site and the framing of any
content available through the site uploading, posting, or transmitting any
content that you do not have a right to make available (such as the
intellectual property of another party); uploading, posting, or transmitting
any material that contains software viruses or any other computer code, files
or programs designed to interrupt, destroy or limit the functionality of any
computer software or hardware or telecommunications equipment; any action that
imposes or may impose (in doubleu’ssole discretion) an unreasonable or
disproportionately large load on infrastructure; or any use of data mining,
robots, or similar data gathering and extraction tools. Any unauthorized use by
you shall terminate the permission or license granted to you by Doubleu
website.
Users may
not have more than one active account. Additionally, users are prohibited from
selling, trading, or otherwise transferring your www.doublebag.in account to
another party. If you do not qualify, you may not use the www.doubleubag.in service or the site.
In
consideration of your use of the site, you represent that you are of legal age
to form a binding contract and are not a person barred from receiving services
under the laws as applicable in India. You also agree to provide true,
accurate, current and complete information about yourself as prompted by the
site's registration form. If you provide any information that is untrue,
inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current
or incomplete), or Doubleu has reasonable grounds to suspect that such
information is untrue, inaccurate, not current or incomplete, Doubleu has the
right to suspend or terminate your account and refuse any and all current or
future use of the site (or any portion thereof). If you use the site, you are
responsible for maintaining the confidentiality of your account and password,
and for restricting access to your computer. You agree to accept responsibility
for all activities that occur under your account or password. Because of this,
we strongly recommend that you exit from your account at the end of each
session. You agree to notify Doubleu immediately of any unauthorized use of your
account or any other breach of security. Doubleu reserves the right to refuse
service, terminate accounts, or remove or edit content at its sole discretion.
PURCHASES
If you wish to purchase any product made available through the
Service ("Purchase"), you may be asked to supply certain information
relevant to your Purchase including, your name, contact number, your billing
address, and your shipping information.
You represent and warrant that: (i) you have the legal right to
use any credit card(s) or other payment method(s) in connection with any
Purchase; and that (ii) the information you supply to us is true, correct and
complete.
By submitting such information, you grant us the right to
provide the information to third parties for purposes of facilitating the
completion of Purchases.
PAYMENT
If you decide to purchase a bag or other product available on
the Service, you agree to promptly pay the associated fee.
We accept Visa and MasterCard credit cards. You can also choose
to pay with PayU. When selecting this option at checkout, you will be directed
to the PayPal site to “LogIn” and review the amount shown before clicking “Pay
Now”. Once this transaction is complete, you will then return to the Service.
Please note, payment is only debited from your card at time your order is
confirmed.
RETURN,
REFUND AND CANCELLATION POLICIES
RETURN/REFUND
POLICIES:
1. No returns will be offered on Items that have
been delivered without any damages or defects.
2. If the product is wrongfully delivered
(different SKU instead of the SKU mentioned in the order confirmation) or has a
genuine quality/manufacturing defect, then we are open to extending full refund
or re-fulfilling your order against the return of the product subject to the
fact of such defect being established.
3. To report damage in transit please get in
touch with our customer care within 48 hours of delivery (Customer Care
Number/email will be provided)
4. Our customer care team will look into the
issue and revert back within 48 working hours.
5. Refunds will be made (i) within 14 working days from
the date of receipt of returned goods if the order is already shipped (ii)
within 14 working
days from the date of cancellation of the order if the
order is not yet shipped.
6. No refunds would be given if the customer has
provided wrong or incomplete shipping address, there are X failed delivery
attempts by our shipping agency and/or the package is refused by the
recipient.
7. Notwithstanding anything contained herein, the
following products shall not be eligible for return or replacement, viz: Any
product that is returned without all original packaging and accessories,
including the retail box and all other items originally included with
the product at the time of delivery;
8. All costs of return shipping need to be borne
by the purchaser (Unless the item received is defective)
RETURNING A GIFT:
1. We understand if the gift does not work
for you. Please email us at info@doubleubag.in for assistance in
returning the item.
2. All the above conditions regarding return of
goods apply to the return of gifts as well.
3. You cannot obtain store credit for a returned
gift item; however, we can definitely process a gift exchange for you for
another item.
1. If you have to cacel an order, please do
so within 24
hours of placing the order. It is NOT possible
to cancel part of your order. We recommend you cancel the entire order and
re-purchase required quantity to simplify the transaction.
2. If you cancel your order before your product
has shipped, we will refund the entire amount subject to deduction of charges
if any and whereas you cancel your order after the shipment but before receipt
of the item, the same will be liable for deduction of the two-way shipping
costs.
3. All cancellations are subject to a
cancellation charge/bank transaction charge of 2.5% of your
total order value.
4. There are circumstances when the company might
have to cancel a particular order.
5. Your receipt of an electronic or another form
of order confirmation does not signify our final acceptance of your order
and www.doubleubag.in reserves the right at any time after the receipt of
your order to accept or decline your order for any reason.
6. Although our online stock inventory is
programmed to update automatically, www.doubleubag.in reserves the right
at any time after receipt of your order, to inform you via telephone or email
or mobile text about a shortfall in the quantity you ordered of any item. In
all such cases, we have the right to either supply you less than the quantity
you ordered or cancel your order with prior notice to you.
7. If an order is to be cancelled after shipment,
the individual return policy of the vendor applies. A return fee is charged by
vendors in most cases.